Helpdesk Customer Support - Trainer

TASQ; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

TASQ is seeking an experienced Training Designer to develop and deliver technical training for backend product support and ad tech engineering teams in the Philippines. You will create materials on API integrations, SQL analytics, and server-side tracking to empower support and revenue teams.

In this role you’ll design curricula, run ILT/vILT sessions on conversion tracking and measurement, assess learners, and collaborate with Product, Engineering, and Success teams to align training with

Qualifications

• Bachelor’s degree in a technical field (CS, SE, IS).
• At least 2 years in backend product support or SaaS support.
• 2+ years training adults in a BPO environment.
• Strong SQL for data analysis and reporting.
• Hands-on with APIs, server-side tracking, webhooks, SDKs.
• Experience with Ads Manager or similar platforms.
• Ability to interpret and debug API payloads (JSON/XML).
• Understanding of conversion tracking, attribution, and marketing analytics.
• Excellent communication and cross-functional collaboration.

Responsibilities

• Create training materials: slides, labs, guides, and e-learning modules.
• Deliver ILT and vILT sessions on SQL, server-side tracking, API debugging.
• Enable support and integrations teams with deep product knowledge.
• Train teams on RESTful APIs, webhooks, and event tracking architecture.
• Lead sessions on conversion tracking, attribution windows, and measurement.
• Design assessments and certifications to measure training effectiveness.
• Collaborate with Product, Engineering, Customer Success, and Revenue Enablement.

Skills

Backend support

Ad tech support

Training design

SQL analytics

APIs

Server-side tracking

Webhooks

SDKs

Ads Manager

Payload debugging

Marketing analytics

Cross-functional comms

Education

Bachelor’s degree in Computer Science/Software Engineering/Information Systems

Job description

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• At least 2 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
• At least 2 years of experience in training and adult learning principles in a BPO environment
• Demonstrated expertise in SQL for insightful data analysis and comprehensive reporting.
• Hands-on experience with APIs, server-side event tracking, webhooks, and SDKs to enhance functionality.
• Proficient in navigating Ads Manager or similar advertising platforms to drive impactful campaigns.
• Adept at interpreting and debugging API payloads (JSON/XML) with a strong grasp of technical documentation.
• Deep understanding of conversion tracking, attribution models, and marketing analytics to optimize performance.
• Outstanding communication and training abilities, fostering effective cross-functional teamwork.

Roles & Responsibilities:

1. Training Design & Curriculum Development

• Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.

2. Technical Instruction & Facilitation

• Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging.

3. Technical Support Enablement

• Equip support and integrations teams with deep product knowledge to resolve backend issues, debug API failures, and triage integration errors.

4. API, Integration & Platform Training

• Train teams on working with RESTful APIs, webhooks, and event-based server-side tracking architecture.

5. Analytics & Marketing Performance Training

• Lead training sessions on conversion tracking fundamentals: event schemes, deduplication logic, attribution windows, and measurement methodologies.

6. Learner Assessment & Performance Measurement

• Design and administer knowledge assessments, certification exams, and practical skill evaluations to measure training effectiveness.

7. Cross-Functional Collaboration

• Work closely with Product, Engineering, Customer Success, and Revenue Enablement teams to align training programs with product roadmaps and go-top market strategies.