Technical Training Lead: SQL, APIs & Ad Tech

Gratitude Philippines

Manila

On-site

PHP 536,000 - 714,000

Full time

14 days+

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Job summary

Gratitude Philippines is seeking a skilled Trainer to design and deliver technical learning programs for Helpdesk Customer Support teams. You will design materials, labs, and role-based paths, and deliver training on SQL, APIs, and ad tech platforms.

The role emphasizes translating complex concepts into practical content. The ideal candidate has instructional design expertise, knowledge of server-side tracking, webhooks, and SDK integration, plus experience in onboarding bootcamps and

Qualifications

Experience designing engaging technical training programs for helpdesk teams.
Strong background in instructional design, SQL, API integrations, and ad tech platforms.
Familiarity with adult learning principles and translating product features into training content.

Responsibilities

Design and develop training materials, e-learning modules, hands-on labs, and role-based learning paths.
Deliver instructor-led and virtual training on SQL, APIs, server-side tracking, webhooks, SDK implementation, and ad tech platforms.
Conduct onboarding bootcamps and technical workshops for new hires and support teams.
Train employees on REST APIs, JSON/XML payloads, conversion tracking, attribution models, and marketing analytics.
Develop troubleshooting guides and technical reference materials for backend support and integration issues.
Partner with Product, Engineering, and Customer Success teams to translate new product features into training content.
Design and administer assessments, certifications, and practical evaluations to measure learning effectiveness.
Track training metrics, learner performance, and recommend continuous improvements to training programs.
Act as a subject matter expert (SME) for technical integrations, analytics, and platform capabilities.