Trading Platform Reliability Engineer

ICAP

Manila

On-site

PHP 800,000 - 1,200,000

Full time

14 days+

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Job summary

TP ICAP Philippines is seeking a Support Engineer to join a small team responsible for supporting global trading applications. The role focuses on stability, performance, and operational reliability of a complex platform across regions.

The engineer will monitor systems, analyze incidents, coordinate changes/releases, and collaborate with technical and business teams to ensure smooth daily operations and timely incident response in a fast-moving, globally distributed environment.

Qualifications

Educated to degree level or equivalent combination of education and experience.
Solid understanding of AWS operational environments, including load balancers, regional failover behaviour, instance lifecycles, and managed databases.
Experience of supporting business critical front/mid office applications.
Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.
Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Responsibilities

Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.
Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.
Contribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.
Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
Participate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.