Trading Client Experience & Escalations Specialist

Hytech; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hytech in the Trading Team seeks a Complaint Officer to act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify resolutions, and help improve processes to enhance client experience. The position is based in the Philippines, with clear communication to clients and internal teams. You will document cases and collaborate with support to sustain high service quality.

Qualifications

• Excellent command of English (written and spoken).
• Experience or familiarity with MT4/MT5 trading platforms is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Act as a trusted bridge between clients and the front-end team.
• Investigate concerns and identify optimal resolutions.
• Help improve processes to enhance client experience and service quality.
• Communicate clearly with clients and internal teams to ensure swift, accurate responses.

Skills

Strong English

MT4/MT5 familiarity

Tools

MT4/MT5

Job description

Hytech in the Trading Team seeks a Complaint Officer to act as a trusted bridge between clients and the front-end team. The role requires strong English skills and familiarity with MT4/MT5 trading platforms.

You will investigate concerns, identify resolutions, and help improve processes to enhance client experience. The position is based in the Philippines, with clear communication to clients and internal teams. You will document cases and collaborate with support to sustain high service quality.