To START ASAP - OPERATIONS MANAGER Hiring with TELCO Background | Cebu

Foundever®; Cebu City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Foundever® in Cebu City, Philippines, is seeking a senior supervisor leader to manage first-line supervisors responsible for day-to-day operations of customer support representatives. You will ensure client goals, service quality, and contribution metrics are met, while guiding and developing the supervisory team through coaching and formal training opportunities.

This role requires strong people leadership, a track record of meeting targets, and a commitment to mentoring teams to deliver

Qualifications

• Experience supervising first-line supervisors and multiple teams.
• Ability to meet client, service, quality, and contribution goals.
• Strong leadership and people management skills.
• Experience coaching and developing supervisory staff.
• Proven ability to lead meetings and mentor teams.

Responsibilities

• Oversee day-to-day operations of customer support teams.
• Ensure client goals, service levels, and quality targets are met.
• Lead meetings with supervisor teams and provide coaching.
• Support associate satisfaction and training initiatives.

Skills

Team leadership

People management

Coaching & mentoring

KPI/goals achievement

Job description

• Manages first-line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.

• Ensures client and corporate service, quality and contribution goals are met.

• Ensures that financial, metric and associate satisfaction goals are met.

• Provides leadership and management to associates.

• Provides training and development opportunities for supervisory team.

• Coaches and mentors team supervisors.

• Regularly conducts supervisor team meetings. Supervises multiple teams for one or more clients.

Foundever® is an equal opportunity employer that values diversity and inclusion. We do not discriminate on the basis of race, color, national origin, religion, gender identity or expression, sexual orientation, marital status, veteran status, disability status, or any other characteristic protected by applicable local laws.