Tiktok Shop Specialist

Maxx and Bruno Pet Nation Corp; Mandaluyong; On-site; PHP 360,000 - 600,000; Full time

Job summary

Maxx and Bruno Pet Nation Corp in Metro Manila is seeking a results-driven E-Commerce Specialist to own our digital marketplace operations, with a primary focus on TikTok Shop recovery and sales growth. You will also manage Shopee and Lazada, scaling GMV, optimizing listings, and accelerating conversions across platforms.

You will oversee day-to-day storefront performance, execute live selling activations, and coordinate with warehouse/logistics to ensure smooth order processing and inventory

Qualifications

• 3+ years hands-on experience in E-Commerce Operations and TikTok Shop Management.
• Proven ability to optimize listings, drive conversions, and coordinate with warehouse/logistics.
• Experience with Shopee and Lazada processes, promotions, and order flow.

Responsibilities

• TikTok Shop channel growth: oversee day-to-day storefront performance and strategies to boost GMV.
• End-to-end operations: manage listings, price changes, bundles, and cross-channel synchronization.
• Campaign execution: plan promos, vouchers, discounts, and live selling activations.
• Customer care & operational excellence: provide prompt support and maintain SLA compliance.

Skills

TikTok Shop management

E-commerce operations

GMV growth

Live selling

Inventory management

Customer service

Tools

Shopee Seller Centre

Lazada Seller Centre

Job description

Role Overview:

We are looking for a results-driven E-Commerce Specialist to take end-to-end ownership of our digital marketplace operations, with a dedicated, high-priority focus on driving recovery and sales growth on TikTok Shop.

You will also help in managing other platforms (Shopee & Lazada) but your primary objective is to scale GMV, optimize listings, and accelerate conversions on TikTok Shop.

Key Responsibilities

• TikTok Shop Channel Growth (Primary Focus):

  • Oversee day-to-day operations and storefront performance on TikTok Shop Seller Center.

  • Execute strategies to improve conversion rates, boost GMV, and revitalize store revenue.

  • Plan, coordinate, and participate in live-selling activations, video shopping links, short-video promotions, and affiliate creator collaborations.

• End-to-End Marketplace Operations:

  • Manage product listings, catalog updates, price changes, and bundle configurations across TikTok Shop, Shopee, and Lazada.

  • Coordinate daily order processing, picking, packing standards, and dispatch workflows with the warehouse and logistics team.

  • Monitor inventory levels across channels, preventing stockouts, deadstock, and overselling.

• Campaign & Promotion Execution:

  • Set up mega-campaigns (e.g., Payday sales, Double-Digit sales), in-app vouchers, flash sales, and product discounts across platforms.

  • Create and update basic store banners and visual assets to match upcoming promos and active campaigns

• Customer Care & Operational Excellence:

  • Provide prompt and professional customer chat support, resolving complaints and disputes to maintain high customer satisfaction

  • Maintain seller health metrics, account health ratings, and SLA compliance across all platforms.

Key Qualifications

• Experience: At least 3 years of hands-on experience in E-Commerce Operations and TikTok Shop Management,

• TikTok Mastery: Demonstrated success in navigating TikTok Shop Seller Center, driving store conversions, and managing creator/affiliate promotions or livestream schedules.

• Multi-Platform Familiarity: Functional working knowledge of Shopee Seller Centre and Lazada Seller Center processes (order cycle, inventory sync, promotion tools).

• Operational Skills: Solid background in listing optimization, inventory monitoring, fulfillment tracking, and warehouse handoffs. Experience with order packing and logistics QA is a strong plus.

• Mindset: Highly organized, proactive, analytical, adaptable to fast-paced environments, and comfortable working on flexible schedules during key retail campaigns.