TikTok Shop Client Delivery Manager (Philippines)

Tec-Do; Metro Manila; Sur place; PHP 700 000 - 1 200 000; Plein temps

Résumé du poste

Tec-Do is seeking an experienced professional to own end-to-end delivery management for TikTok Shop clients in the Philippines. You will bridge clients with internal teams and shape growth across creators, ads, livestreaming, and promotions.

You will lead project teams, manage delivery cadence, and be accountable for client metrics like GMV and ROAS, while driving renewals and upsells. Strong English communication is essential; familiarity with Chinese is a plus.

Qualifications

• 3+ years in e-commerce, digital marketing, or client management.
• Experience with TikTok Shop operations and ecosystem.
• Strong English communication; Chinese a plus.
• Proven ability to own clients and meet performance targets.
• Experience in team leadership or project management.

Responsabilités

• Own end-to-end delivery management for TikTok Shop clients in the Philippines, bridging clients and internal teams.
• Develop growth strategies across creators/KOLs, paid ads, livestreaming, short-form video, promotions, product listing, and other workstreams.
• Lead or participate in project teams; manage delivery cadence and client metrics (GMV, ROAS).
• Regularly report progress to clients; drive renewals, upsells and long-term partnerships.
• Coordinate internal resources across operations, media buying, content, creators/KOLs to ensure timely delivery.
• Track platform rule/policy changes and enable clients and internal teams accordingly.
• Collaborate with BD team on new client proposals and oversee delivery execution.

Connaissances

Client management

E-commerce

Digital marketing

TikTok Shop

Project leadership

English communication

Proposal/pitch

Outils

PowerPoint

Description du poste

• As the agency/operations delivery partner, own end-to-end delivery management for TikTok Shop clients in the Philippines, serving as the key bridge between clients and internal teams.
• Deeply understand clients' business goals and develop TikTok Shop growth strategies covering creators/KOLs, paid advertising, livestreaming, short-form video, promotions, product listing, and other workstreams.
• Lead or participate in project teams, manage delivery cadence, and be accountable for core client metrics such as GMV and ROAS.
• Regularly communicate with clients, report progress, and conduct performance reviews; drive renewals, upsells, and long-term partnerships.
• Coordinate internal resources across operations, media buying, content, creators/KOLs, etc., to ensure efficient project delivery.
• Track changes in TikTok Shop Philippines platform rules, policies, and playbooks; enable clients and internal teams.
• Work with the BD team on new client proposals and own subsequent delivery execution/implementation.

Requirements

• 3+ years of experience in e-commerce, digital marketing, or client management; familiar with TikTok Shop operations and ecosystem.
• Experience at a TikTok Shop service provider (agency/agency operations), with direct client/brand service experience; familiar with creator/KOL marketing, advertising, livestreaming, and store operations.
• Excellent English communication skills, able to use English as a working language with international clients; fluent Chinese is a plus.
• Experience independently owning clients and carrying performance targets; results-oriented.
• Experience in team management or project leadership, with leadership potential.
• Strong communication, negotiation, and proposal/pitch skills; able to create PowerPoint decks and deliver presentations.
• Able to adapt to agency pace, manage multiple tasks, and work under pressure.
• Candidates based in the Philippines or familiar with the Philippine market are preferred.