Tier 2 IT Infrastructure Engineer – Hybrid, Night Shift

Arbcentrix Corporation; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Arbcentrix Corporation is seeking a Tier 2 IT Infrastructure Support Specialist to handle escalated technical issues across servers, networks, cloud platforms, and security tools. Located in Bicutan, Taguig, the role offers a hybrid schedule (4x onsite, 1x WFH) with night shifts.

You will own complex incidents, mentor Tier 1 staff, and ensure reliable IT environments while working with Windows Server, AD, VMware, Azure, MS 365, SonicWall, SentinelOne, ERP configurations, and PowerShell

Qualifications

• 4+ years of IT support or systems administration experience.
• Strong knowledge of Windows Server and Active Directory.
• Working knowledge of VMware.
• Practical experience with Azure and Microsoft 365.
• Experience with SonicWall or similar firewall technologies.
• Familiarity with SentinelOne or other EDR tools.
• Basic PowerShell or scripting experience.
• Exposure to ERP systems and configuration.
• Comfortable using AI tools for troubleshooting and documentation.

Responsibilities

• Troubleshoot escalated server, network, security, and system issues.
• Administer Windows Server and Active Directory, including users, groups, GPOs, and basic server maintenance.
• Perform VMware tasks such as VM provisioning, snapshots, and basic resource management.
• Support Azure and Microsoft 365 environments, including user provisioning, licensing, and basic configurations.
• Configure and troubleshoot SonicWall or similar firewalls, VPNs, and basic network segmentation.
• Monitor and respond to security alerts using SentinelOne or similar EDR tools.
• Manage technical issues from initial troubleshooting through resolution and escalate complex issues when necessary.
• Perform basic ERP configuration, including user roles, workflow adjustments, and integration troubleshooting.
• Create basic PowerShell scripts and automation for repetitive tasks.
• Use AI tools to support troubleshooting, scripting, and documentation while validating outputs before implementation.
• Provide technical guidance and mentoring to Tier 1 technicians.
• Create and maintain technical documentation and troubleshooting guides.

Tools

Windows Server

Active Directory

VMware

Azure

Microsoft 365

SonicWall

SentinelOne

PowerShell

Job description

Arbcentrix Corporation is seeking a Tier 2 IT Infrastructure Support Specialist to handle escalated technical issues across servers, networks, cloud platforms, and security tools. Located in Bicutan, Taguig, the role offers a hybrid schedule (4x onsite, 1x WFH) with night shifts.

You will own complex incidents, mentor Tier 1 staff, and ensure reliable IT environments while working with Windows Server, AD, VMware, Azure, MS 365, SonicWall, SentinelOne, ERP configurations, and PowerShell