Tier 2 DNS & Billing Support Specialist

Cloudstaff Philippines Inc.; Muntinlupa; On-site; PHP 614,000 - 837,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Leave credits

Vacation leave

Emergency leave

Career advancement

Company laptop

Fiber internet

Weekly perks

VIP lounge

Child friendly

Social clubs

Mental wellness

In-house psychiatrist

Share units

Dream points

Job summary

Cloudstaff Philippines Inc. in Alabang is seeking a Tier 2 Technical Support specialist to resolve escalations across Billing, Domains, and more.

You will work in a morning shift, on-site, and collaborate with Product and Engineering during platform incidents. You will coach agents, handle high-severity cases, and maintain service levels while leveraging tools like Stripe, OpenSRS, Swagger, and DNS platforms.

Qualifications

• 2+ years Tier 2 or Tier 3 support experience.
• Strong expertise in DNS, domains, and registrar tools (CentralNic, OpenSRS).
• Experience handling billing escalations using Stripe or PayPal.
• Proficiency with BrowserStack/Lambdatest, ChromeDevTools, Google Cloud Logs, and diagnostics platforms.
• Working knowledge of APIs and tools like Swagger.
• Strong judgment handling billing, policy, and account safety.

Responsibilities

• Resolve complex escalations across Billing, Accounts, Domains, Email.
• Deliver exceptional customer experience while meeting productivity targets.
• Investigate domain lifecycle, DNS, and registrar-related issues.
• Report defects in JIRA and manage high-severity incidents.
• Collaborate with Product and Engineering during platform incidents.
• Coach agents on product behavior, workflows, and best practices.
• Support Team Leads on sensitive, high-impact cases.

Skills

DNS & domains

Billing escalations

APIs

Swagger

ChromeDevTools

Google Cloud Logs

Tools

CentralNic

OpenSRS

Stripe

PayPal

BrowserStack

Lambdatest

Job description

Cloudstaff Philippines Inc. in Alabang is seeking a Tier 2 Technical Support specialist to resolve escalations across Billing, Domains, and more.

You will work in a morning shift, on-site, and collaborate with Product and Engineering during platform incidents. You will coach agents, handle high-severity cases, and maintain service levels while leveraging tools like Stripe, OpenSRS, Swagger, and DNS platforms.