Tier 2 Tech Support Specialist: Growth & Impact

Cloudstaff; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes

Mid-Year Parties

Unlimited cash incentives for referrals

Mental Wellness Employee Assistance

In-house psychiatrist

Employee Share Units program

Cloudstaff Dream Points program

Job summary

A fast-growing technology company in Mandaluyong is seeking a Tier 2 Technical Support Specialist to troubleshoot escalated tickets, provide customer support, and assist in product training. Candidates should have at least 2 years of relevant experience, particularly in Billing/Payment systems. The role is office-based with a morning shift, and offers comprehensive health benefits, flexible leave, and opportunities for career advancement.

Qualifications

• 2+ years of experience in Tier 2 or Tier 3 support.
• Ability to investigate and resolve escalated issues.
• Demonstrated ability to coach or mentor others.

Responsibilities

• Provide excellent customer experience on escalated cases.
• Educate agents on product behavior and workflow.
• Determine severity level of platform incidents.

Skills

Technical proficiency in Internet & Domains

Experience with Billing/Payment support

Strong judgement skills

Ability to diagnose issues using diagnostic tools

Understanding of APIs

Coaching or mentoring skills

Strong communication skills

Tools

JIRA

BrowserStack

Chrome Developer Tools

Google Cloud Logs

Stripe

PayPal

Job description

A fast-growing technology company in Mandaluyong is seeking a Tier 2 Technical Support Specialist to troubleshoot escalated tickets, provide customer support, and assist in product training. Candidates should have at least 2 years of relevant experience, particularly in Billing/Payment systems. The role is office-based with a morning shift, and offers comprehensive health benefits, flexible leave, and opportunities for career advancement.