Ticketing Operations & Systems Specialist

MUSEUM OF ICE CREAM; Manila; On-site; PHP 848,000 - 1,272,000; Full time

Job summary

Museum of Ice Cream is seeking a Ticketing Operations Specialist to support daily ticketing operations, OTA accounts, and guest support escalations across locations. The role involves coordinating with Sales, Marketing, Partnerships, Finance, and Guest Support to ensure smooth operations.

The position emphasizes organization, attention to detail, and the ability to manage multiple systems while escalating complex issues appropriately.

Qualifications

• 1-2 years of experience in customer support or hospitality operations.
• Tech-savvy and able to learn multiple systems quickly.
• Strong written and verbal English communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize independently.

Responsibilities

• Maintain ticketing products, schedules, pricing, inventory, and availability.
• Support ticketing setup and testing for new locations and events.
• Handle routine booking issues, refunds, and system questions.
• Provide operational support for OTA accounts and payment disputes.
• Create SOPs, reports, and knowledge resources; train teammates.

Skills

Customer support

Ticketing systems

English proficiency

Detail oriented

Multi-system proficiency

Tools

Flowcodes

OTA platforms

Payment platforms

Job description

Museum of Ice Cream is seeking a Ticketing Operations Specialist to support daily ticketing operations, OTA accounts, and guest support escalations across locations. The role involves coordinating with Sales, Marketing, Partnerships, Finance, and Guest Support to ensure smooth operations.

The position emphasizes organization, attention to detail, and the ability to manage multiple systems while escalating complex issues appropriately.