Event Operations Specialist – Tickets & Admin

Acquire.AI; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Acquire Intelligence is an award-winning, global outsourcing partner specializing in contact centre and back-office services. We are seeking an Operations Assistant to support the operations team with ticketing processing, sales coordination, and administrative tasks to ensure smooth day-to-day fulfilment and an excellent customer experience.

You will handle ticket orders, collaborate with teams to resolve issues, and help keep operations running efficiently behind the scenes.

Qualifications

• Collaboration with teams and independence in tasks.
• Clear and confident communication across stakeholders.
• High organization and meticulous attention to detail.
• Proactive problem-solving mindset for process improvements.
• Comfort with multiple online platforms and quick learning of new tools.
• Strong time-management and prioritization amid changing priorities.
• Passion for live events and delivering memorable customer experiences.

Responsibilities

• Process and send ticket orders across multiple platforms and ticket types with accuracy.
• Retrieve tickets from various ticketing and resale platforms efficiently.
• Collaborate with customer service and event teams to resolve order issues.
• Own day-to-day issues, resolve minor problems, escalate when needed.
• Identify upcoming events requiring attention and act proactively.
• Maintain clear, consistent communication with Team Leader and the operations team.
• Support wider team with ad hoc admin tasks, including inventory tracking and reporting.

Skills

Collaboration

Communication

Organization

Problem-solving

Tech-savviness

Time management

Event passion

Job description

Acquire Intelligence is an award-winning, global outsourcing partner specializing in contact centre and back-office services. We are seeking an Operations Assistant to support the operations team with ticketing processing, sales coordination, and administrative tasks to ensure smooth day-to-day fulfilment and an excellent customer experience.

You will handle ticket orders, collaborate with teams to resolve issues, and help keep operations running efficiently behind the scenes.