On-Site Ticketing Operations Specialist — Cebu

SM Ticketmaster; Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

SM Ticketmaster is looking for an Operations Executive to join our team in Cebu. This full-time role involves supporting ticketing technology and ensuring seamless operations during events. You will respond to customer inquiries, manage ticket sales processes, and provide on-site support.

The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a customer-centric focus. Experience with ticketing systems is a plus. Nationwide travel may be required for on-site support.

Qualifications

• Experience with ticketing systems is a plus.
• High attention to detail and problem-solving ability.
• Willingness to undertake nationwide travel for on-site support.

Responsibilities

• Provide day-to-day ticketing support.
• Respond to customer enquiries.
• Plan and manage operations during events.
• Assist new employees training.
• Ensure agents have necessary equipment.
• Handle customer challenges related to ticket sales.
• Process and monitor billing payments.

Skills

Interpersonal skills

Organisational skills

Time management

Data processing

Microsoft Office proficiency

Communication skills

Job description

SM Ticketmaster is looking for an Operations Executive to join our team in Cebu. This full-time role involves supporting ticketing technology and ensuring seamless operations during events. You will respond to customer inquiries, manage ticket sales processes, and provide on-site support.

The ideal candidate will have strong interpersonal skills, excellent organizational abilities, and a customer-centric focus. Experience with ticketing systems is a plus. Nationwide travel may be required for on-site support.