Box Office Attendant - Cebu

SM Ticketmaster; Manila; On-site; PHP 156,240 - 245,520; Full time

Job summary

The Box Office Attendant position at Live Nation Entertainment supports Ticketmaster ticketing at venues, delivering high-quality service to guests across box offices, outlets and events.

This role emphasizes customer service, clear communication, and reliable cash handling, with flexibility for evenings and weekends in a roving capacity at various venues.

Qualifications

• Customer focus and strong customer service experience.
• Excellent verbal and written communication skills.
• Flexibility to work a rotational roster, evenings and weekends.
• Numerical accuracy and ability to balance cash.
• Basic computer literacy and typing proficiency.

Responsibilities

• Serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner.
• Provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
• Consult with the Ticketing Operations Manager or Admin Manager when required to provide the highest possible standard of customer service.
• Keep abreast of current and upcoming events on the Ticketmaster network and clarify details as needed.
• Answer customers’ questions related to events at Box Offices, Outlets or Events.
• Work in a roving team capacity, engaging in mobile customer service and transactions while actively moving around venue hot spots.
• Manage cash handling and balancing transactions.

Skills

Customer service

Communication

Active listening

Flexibility

Cash handling

Numerical accuracy

Problem solving

Typing

Education

High school diploma

Tools

Windows OS

Excel

Job description

Division: SM Ticketmaster

Location: Cebu, Philippines

Line Manager: Admin Manager/Ticketing Operations Manager

Contract Terms: Permanent, Full Time, 40 hours per week

Team

The Box Office operations team is the front face of Ticketmaster to customers who purchase tickets from a box office at a venue or event site.

Job Summary

The Box Office Attendant provides assistance to customer ticketing needs and delivers high-quality service at Ticketmaster’s Box Offices, Outlets and Events.

Primary Responsibilities

• Serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner.
• Provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.
• Consult with the Ticketing Operations Manager or Admin Manager when required to provide the highest possible standard of customer service.
• Keep abreast of current and upcoming events on the Ticketmaster network and clarify details as needed.
• Answer customers’ questions related to events at Box Offices, Outlets or Events.
• Work in a roving team capacity, engaging in mobile customer service and transactions while actively moving around venue hot spots.
• Manage cash handling and balancing transactions.

Technical Skills

• Customer focus and strong customer service experience.
• Excellent communication skills, both written and verbal.
• Effective listening and ability to enjoy talking with people.
• Flexibility to work a rotational roster, evenings and weekends.
• Numerical accuracy – ability to check data, balance accounts.
• Problem-solving – extract information and find solutions.
• Computer literacy – use Windows based packages; Excel preferred.
• Typing skills with high accuracy.

Behavioural Skills

• Enthusiastic and passionate.
• Cash handling experience with proven ability to balance takings.
• Team oriented and able to handle pressure effectively.
• General knowledge of Arts and Entertainment advantageous.
• Familiarity with the location / city an advantage.
• Responsive to change and maintain a positive attitude.
• Detail-oriented.
• Previous ticketing experience ideal but not essential.

Company Culture

We are proud to be part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision is to connect people around the world to the live events they love. We thrive on reliability, teamwork, integrity, and belonging.

Equal Opportunities

We are passionate and committed to diversity and inclusion. As an inclusive environment, we encourage candidates to bring their whole selves to work. A growing business, we encourage the development of professional and personal aspirations, and we do not discriminate on the basis of gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.