Threat Response Coordinator (Pampanga Site)

Genfinity; Philippines; On-site; PHP 167,000 - 279,000; Full time

Job summary

Genfinity is seeking an experienced security monitoring professional in the Philippines to review live events and coordinate with 911 dispatch as needed. The role emphasizes protecting customers and leveraging in-house technology to respond to threats.

You will monitor camera feeds, engage in de-escalation where appropriate, and collaborate with customer service and engineering to optimize the security system. Training is 40 hours to align with our brand of security.

Qualifications

• College degree preferred; four-year degree favored.
• Experience in security, law enforcement, emergency dispatch, or surveillance preferred.
• Strong communication and tech proficiency required.
• Ability to work various shifts and overtime as needed.

Responsibilities

• Review real-time events using in-house technology to determine action plans (address the subject, contact 911, trigger alarms).
• Provide home monitoring via cameras and intervene to deter trespassers or thieves when necessary.
• Review events triggering AI security systems at customer homes, businesses, and properties; contact 911 or use 2-way audio as needed.
• Provide internal feedback and advocate for customers by identifying priority issues and improving processes.
• Assist in feedback on internal processes for managing the central security station and work with customer service and engineering to refine the system.

Skills

Communication skills

Typing 35 WPM

Stressful situations

Tech-savvy

Education

College education

Job description

This position is more than just security—it is the lifeblood of the company. We are looking for someone looking to increase all his or her skills and make a real difference in security.

We are seeking awesome experienced people preferably with background in monitoring, loss prevention, emergency dispatch or alarm call centers to join our team.

We are looking for people who are interested in understanding the inner workings of surveillance monitoring, including the duties of calling 911 Emergency operators in the US. Protecting our customers and giving the best protection available is our top priority.

Involves 40 hours of specialized training, specifically designed around our own unique brand of security.

RESPONSIBILITIES:

• Using in-house technology, you will review actual, live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner
• The main function of the position is to provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves
• Core duty is to review any events that trigger our AI security systems on the perimeter of customer’s homes, business and properties. If necessary, you will contact the threat via 2-way audio in the customer’s perimeter, contact 911 emergency, or both to address the threat. Our system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them
• Provide internal feedback as an advocate for customers in the company: Identify and elevate priority issues, build processes to identify and avoid repeat mistakes/issues
• Assist in providing feedback on internal processes for managing our central security station
• Work with customer service teams and engineering to refine our system

QUALIFICATIONS:

• Minimum of college-level education; completion of a four-year degree is preferred
• Strong Communication Skills
• Preferably a year of experience in security/law enforcement/emergency dispatch, surveillance
• Love of technology! - Proficient in relevant computer applications (i.e. web browsing applications, email etc.)
• Type 35 WPM minimum
• Be proficient in communicating in stressful situations. You will be trained and tested. Calling 911 in an emergency requires calmness and clarity of thought!
• Be comfortable using your voice! You will need to communicate with customers courteously, 911 clearly and concisely, and suspects firmly and confidently!
• We are looking for people who are curious by nature and willing to intervene and investigate situations without hesitation
• Be able to work on various shifts and work overtime as needed