Territory Service Sales Lead (After-Sales)

SJK – GUAHAN INC. ( CLUBGOLFCARTS.PH); Davao City; In loco; PHP 350.000 - 520.000; Tempo pieno

Descrizione del lavoro

SJK-Guahan Inc. is seeking a Service Executive to oversee customer service operations and drive after-sales service sales growth in the Davao region.

You will lead technicians, manage service calls, and collaborate on spare parts, contracts, and SOPs to ensure premium client satisfaction. A background in mechanical or electrical engineering with at least two years in after-sales service is required, alongside strong CRM and MS Office skills.

Competenze

• Graduate of B.S. in Mechanical or Electrical Engineering or related fields.
• Minimum of 2 years of professional experience in after-sales service or similar service-oriented role in equipment-based industry.
• Proficiency with Microsoft Office, CRM tools and E-mail.

Mansioni

• Oversee customer service operations and drive service sales growth for SJK-Guahan.
• Manage daily schedules for technicians under direct supervision.
• Deliver premium after-sales support to clients.
• Serve as primary contact for service calls and customer complaints within the territory.
• Collaborate to develop strategies for spare parts and service contracts to meet service sales budgets.
• Create service proposals and costing sheets for after-sales operations across product lines.
• Collaborate on inventory management and establish safety stocks for essential parts.
• Develop, implement, and maintain service policies and SOPs in coordination with service and sales teams.
• Establish and maintain a robust client database and nurture ongoing relationships.

Conoscenze

Interpersonal skills

Team leadership

Attention to detail

Formazione

B.S. in Mechanical or Electrical Engineering

Strumenti

Microsoft Office

CRM tools

Descrizione del lavoro

SJK-Guahan Inc. is seeking a Service Executive to oversee customer service operations and drive after-sales service sales growth in the Davao region.

You will lead technicians, manage service calls, and collaborate on spare parts, contracts, and SOPs to ensure premium client satisfaction. A background in mechanical or electrical engineering with at least two years in after-sales service is required, alongside strong CRM and MS Office skills.