Service Sales Executive

SJK – GUAHAN INC. ( CLUBGOLFCARTS.PH); Davao City; Presencial; PHP 350.000 - 520.000; Jornada completa

Descripción de la vacante

SJK-Guahan Inc. is seeking a Service Executive to oversee customer service operations and drive after-sales service sales growth in the Davao region.

You will lead technicians, manage service calls, and collaborate on spare parts, contracts, and SOPs to ensure premium client satisfaction. A background in mechanical or electrical engineering with at least two years in after-sales service is required, alongside strong CRM and MS Office skills.

Formación

• Graduate of B.S. in Mechanical or Electrical Engineering or related fields.
• Minimum of 2 years of professional experience in after-sales service or similar service-oriented role in equipment-based industry.
• Proficiency with Microsoft Office, CRM tools and E-mail.

Responsabilidades

• Oversee customer service operations and drive service sales growth for SJK-Guahan.
• Manage daily schedules for technicians under direct supervision.
• Deliver premium after-sales support to clients.
• Serve as primary contact for service calls and customer complaints within the territory.
• Collaborate to develop strategies for spare parts and service contracts to meet service sales budgets.
• Create service proposals and costing sheets for after-sales operations across product lines.
• Collaborate on inventory management and establish safety stocks for essential parts.
• Develop, implement, and maintain service policies and SOPs in coordination with service and sales teams.
• Establish and maintain a robust client database and nurture ongoing relationships.

Conocimientos

Interpersonal skills

Team leadership

Attention to detail

Educación

B.S. in Mechanical or Electrical Engineering

Herramientas

Microsoft Office

CRM tools

Descripción del empleo

About the role

As the Service Executive at SJK-Guahan Inc., you will play a vital role in overseeing and driving the growth of our customer service operations, ensuring exceptional after-sales support, and contributing to the success of our service sales. Your responsibilities will encompass various aspects of customer service, team management, and strategic collaboration.

Key responsibilities

• General oversight of customer service operations and driving the growth of service sales at SJK-Guahan
• Responsible for the daily utilization and schedules for technicians under direct supervision
• Deliver exceptional after-sales support to ensure that clients receive premium customer service
• Serve as the primary contact for service calls and customer complaints within the assigned territory
• Collaborate with Service Division Manager to formulate essential strategies for spare parts and service contract development to achieve the service sales budget
• Create high-quality service proposals and detailed costing sheets for after-sales operations, covering all SJK-Guahan product lines
• Collaborate with the Service Division Manager and Operations Manager-Warehouse to assess and suggest appropriate inventory management, including establishing safety stocks for essential spare parts
• Collaborate with the Service Division Manager to develop and uphold Standard Operating Procedures for customer service, in coordination with service and sales departments
• Develop, improve, and maintain service policies and procedures set by SJK-Guahan
• Establish a well-maintained database for clients and regularly keep strong connections

About you

• Graduate of B.S. in Mechanical or Electrical Engineering, or any mechanical and electrical related courses
• Minimum of 2 years of professional experience in after-sales service, or a comparable service-oriented position from an equipment-based service industry
• Intermediate proficiency with Microsoft Office, CRM tools and E-mail
• Familiarity with service terms, tools, and procedures in the equipment industry (automotive or electric vehicles)
• Strong interpersonal skills, personable, professional, and enthusiastic individual to drive a team of technicians and to satisfy customers
• Strong attention to detail and exceptional organization skills with an ability to multi-task and thrive in a fast-paced setting
• Flexible availability, including weekends

About us

SJK-Guahan Inc. is a service-oriented organization providing after-sales support and service sales across various product lines.