Service Sales & Operations Lead (After-Sales)

SJK Guahan Inc.; Metro Manila; On-site; PHP 360,000 - 540,000; Full time

Job summary

SJK-Guahan Inc. in Manila is seeking a Service Executive to oversee and grow our customer service operations, ensuring quality after-sales support and contributing to service sales.

You will manage technicians, handle service calls and complaints, and collaborate with management to optimize inventory, SOPs, and client relationships. A background in mechanical/electrical engineering with 2+ years in after-sales service is required, along with proficiency in MS Office and CRM tools.

Qualifications

• Background in mechanical or electrical engineering with 2+ years in after-sales service.
• Proficiency in MS Office and CRM tools.

Responsibilities

• Oversee and grow customer service operations and ensure quality after-sales support.
• Manage technicians, handle service calls and complaints.
• Collaborate with management to optimize inventory, SOPs and client relationships.

Skills

Customer service

Team management

MS Office

Education

Mechanical/Electrical engineering background

Tools

CRM tools

Job description

SJK-Guahan Inc. in Manila is seeking a Service Executive to oversee and grow our customer service operations, ensuring quality after-sales support and contributing to service sales.

You will manage technicians, handle service calls and complaints, and collaborate with management to optimize inventory, SOPs, and client relationships. A background in mechanical/electrical engineering with 2+ years in after-sales service is required, along with proficiency in MS Office and CRM tools.