Terminal Support Engineer

Payreto Group.; Makati; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive Salary Packages

Professional Development Opportunities

Hybrid Work Setup

Equipment Provided

Day 1 HMO

Life Insurance

Job summary

A leading payment solutions company in Metro Manila is seeking a Level 2 Terminal Support professional. You will handle technical inquiries and resolve issues related to Point-of-Sale systems. The ideal candidate has at least 2 years of experience in the payments sector and a strong understanding of hardware and software troubleshooting. This role includes opportunities for professional development and a hybrid work setup, providing competitive salary packages and benefits.

Qualifications

• At least 2 years experience in the payments industry supporting OEM or bespoke software/hardware.
• Experience in application support and incident management.
• Solid troubleshooting experience in POS hardware and software.

Responsibilities

• Install and maintain Point of Sale systems and software.
• Liaise with suppliers and coordinate support activities.
• Create operational manuals and training materials.
• Manage daily operational coordination between departments.
• Resolve hardware and network communication problems.
• Organize mass rollouts of terminal software.

Skills

Troubleshooting POS hardware

Communication skills

Experience with TCP/IP

Working in multi-vendor teams

Education

Microsoft Network certification

CompTIA certifications (A+, Network+, Cloud+)

Tools

Verifone systems

MX51 terminal

Job description

What We Offer

• Competitive Salary Packages
• Professional Development Opportunities
• Hybrid Work Setup
• Equipment Provided
• Day 1 HMO
• Life Insurance

Position Overview

As a level 2 Terminal support, you are responsible for all the Terminal related issues and processing of technical inquiries regarding our Point-of-Sale systems. Proactive identification of hardware of software issues in terminals, resolving them or escalating with the vendor teams for restoration of services.

What Will You Do?

• Installing and maintaining Point of Sale systems, software and interfaces
• Liaising with suppliers and coordinating activities with support partners and vendors.
• Creating operating manuals, checklists, and training manuals / materials
• Championing daily operational coordination between customers, internal IT and specialist departments (including operational emergencies).
• Solving hardware, software, network, and communication problems in POS systems and related applications
• Organizing mass rollouts of terminal software, administration, creating and updating tickets
• Proactive monitoring of terminal health and issues and raising them with the vendors and merchants as required.
• TMS (Terminal Management System) ownership and support.

What Should You Have?

• At least 2 years exp working with or supporting OEM and or bespoke software/hardware within the payments industry.
• Experience in application support, release and incident management.
• Solid experience with troubleshooting POS hardware & terminal software, network and communication problems (incl. TCP/IP and GPS)
• Great communication skills.
• Experience working in multi-vendor teams, raising issues and pushing for timely resolution of issues.
• Verifone and MX51 experience is desired.
• Ideally Microsoft Network certification, and or CompTIA certs such as A+, Network+, Cloud+