Tenant Experience & Onboarding Manager

Height Realty, Inc.; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Life and death insurance

13th month pay and government benefits

Annual physical examination

Generous leave benefits

Free on-site parking

Employee programs and events

Job summary

Height Realty Inc. is seeking a Tenant Relations Manager to oversee post-handover onboarding, tenant engagement, and lease compliance across commercial projects. You will coordinate with Operations, Engineering, and Property Management to ensure smooth onboarding and ongoing tenant satisfaction.

The role requires strong stakeholder management, negotiation, and coordination skills, with a focus on building durable tenant relationships and resolving issues promptly.

Qualifications

• Bachelor’s degree or higher in Engineering, Architecture, Real Estate, or related field.
• Licensed Real Estate Broker or Registered Architect/Engineer is required.
• 6+ years in occupier strategy, leasing, or business development in real estate.

Responsibilities

• Manage post-handover tenant onboarding and ongoing engagement.
• Serve as primary contact for tenants post-handover and maintain strong relationships.
• Oversee lease compliance, notices, renewals, and coordination with Legal/Leasing/Finance.
• Coordinate tenant fit-outs with Engineering, Safety and Property Management.
• Monitor and address tenant inquiries, issues, and service requests.
• Prepare reports on tenant concerns, resolutions, and risks.

Skills

Stakeholder management

Negotiation

Relationship-building

Coordination

Education

Bachelor’s degree in Engineering, Architecture, Real Estate, or related discipline

Licensed Real Estate Broker or Registered Architect/Engineer

Tools

Leasing platforms

Property management systems

Job description

Height Realty Inc. is seeking a Tenant Relations Manager to oversee post-handover onboarding, tenant engagement, and lease compliance across commercial projects. You will coordinate with Operations, Engineering, and Property Management to ensure smooth onboarding and ongoing tenant satisfaction.

The role requires strong stakeholder management, negotiation, and coordination skills, with a focus on building durable tenant relationships and resolving issues promptly.