Customer Care & Solutions Specialist

Metacom Careers; Pateros; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative to support customers via phone, email and chat. You will provide accurate information on products and services, respond to inquiries promptly and help resolve issues with courtesy.

You will maintain a positive attitude, build rapport with customers, document interactions for quality assurance, and collaborate with team members to meet scheduling and service goals.

Qualifications

• Bachelor’s degree in a relevant field.
• Excellent English language skills.
• Strong customer service orientation.
• Effective problem-solving abilities.
• Team player with excellent interpersonal skills.
• Familiar with call center operations and scheduling.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information on products and services.
• Handle complaints and resolve issues efficiently.
• Maintain a positive attitude and foster good relationships with customers.
• Document customer interactions and feedback for quality assurance.

Skills

Excellent English

Customer service

Problem solving

Team player

Interpersonal skills

Call center scheduling

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers in the Philippines is seeking a Customer Service Representative to support customers via phone, email and chat. You will provide accurate information on products and services, respond to inquiries promptly and help resolve issues with courtesy.

You will maintain a positive attitude, build rapport with customers, document interactions for quality assurance, and collaborate with team members to meet scheduling and service goals.