Telesales Team Lead: Coaching, Quality & Performance

Alliedfusionbpo; Cebu City; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO and Life Insurance

Additional premium night differential allowance

Job summary

Alliedfusionbpo is seeking a Team Leader in Cebu City to supervise our telesales operations. This role involves ensuring adherence to scripts, monitoring call quality, and providing coaching to telesales agents.

The ideal candidate will have a minimum of 3 years of sales team management experience and must be open to onsite work and a shifting schedule. The position offers benefits such as HMO and Life Insurance, along with a premium night differential allowance.

Qualifications

• 3+ years of experience in sales team management.
• Preferred experience in telesales or appointment setting accounts.
• Willingness to work onsite and adapt to a shifting schedule.

Responsibilities

• Supervise daily telesales operations and ensure adherence to scripts.
• Monitor call quality and lead qualification accuracy.
• Provide coaching and performance evaluations to the team.
• Prepare daily and weekly performance reports.
• Act as a liaison between the company and clients.

Skills

Sales team management

Coaching and feedback

Call quality monitoring

Job description

Alliedfusionbpo is seeking a Team Leader in Cebu City to supervise our telesales operations. This role involves ensuring adherence to scripts, monitoring call quality, and providing coaching to telesales agents.

The ideal candidate will have a minimum of 3 years of sales team management experience and must be open to onsite work and a shifting schedule. The position offers benefits such as HMO and Life Insurance, along with a premium night differential allowance.