Teleperformance Philippines - BP Digital Recruiting

Teleperformance-Es-German; Pateros; On-site; PHP 279,000 - 391,000; Full time

Job summary

Teleperformance-Es-German is seeking energetic Customer Service Representatives and Technical Support Representatives to handle customer inquiries via calls and email in a dynamic, culture-rich environment.

Join a collaborative team and develop your potential while delivering excellent service, with emphasis on active listening, security of information, and proactive problem resolution for first-contact solutions.

Qualifications

• Filipino citizen or with equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work in various shifts.
• Skill in using Windows operating systems.
• Organization and work prioritization skills.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email.
• Provide excellent customer service through active listening.
• Work with confidential customer information in a secure manner.
• Aim to resolve issues on the first call by being proactive.
• Appropriately and adequately communicate with customers.

Skills

Process Excellelnce

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation Entrepreneurship

Tools

Windows

Job description

Overview

Our Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.

Responsibilities

• Handle and carefully respond to all customer inquiries via inbound calls and email
• Provide excellent customer service through active listening
• Work with confidential customer information in a secure manner
• Aim to resolve issues on the first call by being proactive
• Appropriately and adequately communicate with customers

Qualifications

• Filipino citizen or with equivalent legal status
• Proven oral and written English communication skills
• Strong logic and problem-solving skills
• Availability to work in various shifts
• Skill in using Windows operating systems
• Organization and work prioritization skills

Minimum Skills

• Process Excellelnce
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation Entrepreneurship