Telematics Tech Support Specialist

EROAD Limited

Pasig

On-site

PHP 300,000 - 420,000

Full time

6 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

EROAD Limited in the Philippines is seeking a dedicated Technical Support Representative for our NZ-focused telematics team. You will handle inbound and outbound calls, log and manage support cases, troubleshoot vehicle tracking, mapping, installation and system usage, and collaborate with higher-level teams to resolve complex issues.

The role requires at least 1 year in technical support, strong English communication, and flexibility for shifts.

Qualifications

Strong verbal and written English communication.
Ability to work in a fast-paced, customer-focused environment.
Strong problem-solving and analytical skills.
Team-oriented with a proactive attitude.

Responsibilities

Provide first-level technical support via phone, email, and case management systems.
Assist customers with troubleshooting telematics devices, software, and installation concerns.
Accurately log, track, and update support cases in the system.
Collaborate with Tier 2 and Tier 3 support teams to elevate and resolve complex issues.
Ensure timely and consistent communication with customers regarding case status and resolution timelines.
Follow established support workflows and contribute to process improvements.
Maintain a high level of product knowledge to deliver effective support.
Meet performance metrics including response time, resolution time, and customer satisfaction.