Patient Care & Support Specialist (Telehealth)

Eucalyptus; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Health insurance

Professional development budget

Transportation allowance

Flexible leave policies

Job summary

A healthcare company based in the Philippines is looking for a Customer Support Specialist who will resolve patient issues and ensure a high-quality care experience. Candidates should have at least two years of relevant experience and strong English communication skills. The role includes coordinating with medical professionals and meeting performance metrics. This position offers comprehensive support, including health benefits, personal development, and equity in the company to encourage growth and contribution.

Qualifications

• 2+ years of experience in telehealth, healthcare support, or customer service.
• Strong written and verbal communication in English.
• Interest in healthcare and wellness.

Responsibilities

• Resolve patient issues while delivering high-quality care.
• Coordinate with doctors and pharmacies for best outcomes.
• Meet and exceed service-related goals.

Skills

Problem-solving

Attention to detail

Strong English communication skills

Customer service software experience

Proactive action

Tools

Mac

Google Suite

Job description

A healthcare company based in the Philippines is looking for a Customer Support Specialist who will resolve patient issues and ensure a high-quality care experience. Candidates should have at least two years of relevant experience and strong English communication skills. The role includes coordinating with medical professionals and meeting performance metrics. This position offers comprehensive support, including health benefits, personal development, and equity in the company to encourage growth and contribution.