Telehealth Nurse: Remote Patient Care & Triage

Eucalyptus; Manila; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Health insurance

13th month pay

Transportation allowance

Paid time off

Job summary

Eucalyptus is hiring a Medical Support Associate to deliver email-based medical support to patients undergoing Juniper treatment. The role involves triage, assessment, and timely communication with patients, GPs, and pharmacies to ensure safe, effective care.

Ideal candidates are registered nurses with strong writing skills and a proactive, detail-oriented mindset. You will work with doctors, nurses, and pharmacists to support patient journeys, including proactive outreach and rapid escalation

Qualifications

• Registered Nurse with 2+ years post-registration experience in healthcare.
• Excellent writing skills, able to communicate clearly via email with patients.
• Comfortable working in a fast-paced environment and adapting to schedule changes.
• Strong attention to detail and adherence to processes and safety standards.
• Willingness to rotate day-to-mid shifts, including weekends, to support Australian patients.

Responsibilities

• Provide medical support to patients primarily via email, triaging and assessing needs.
• Escalate complex cases to clinicians as appropriate while maintaining patient safety.
• Respond to patient enquiries promptly with accurate medical information and guidance.
• Coordinate with GP letters and pharmacy communications to support patient care.
• Share patient insights with the clinical services team to improve adherence and outcomes.

Skills

Registered Nurse

Email writing

Fast-paced work

Attention to detail

Team collaboration

Education

BSN or nursing degree

Job description

Eucalyptus is hiring a Medical Support Associate to deliver email-based medical support to patients undergoing Juniper treatment. The role involves triage, assessment, and timely communication with patients, GPs, and pharmacies to ensure safe, effective care.

Ideal candidates are registered nurses with strong writing skills and a proactive, detail-oriented mindset. You will work with doctors, nurses, and pharmacists to support patient journeys, including proactive outreach and rapid escalation