Telecommunications Account Associate

Metacom Careers; Cagayan de Oro; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers is seeking a customer service-oriented professional to assist telecom customers. You will respond to inquiries, provide helpful support across channels, and resolve issues using strong problem-solving abilities. Collaboration with teammates is essential to meet departmental goals and maintain precise records of interactions.

The ideal candidate has a High School diploma, up to 2 years of experience, and demonstrates excellent English communication and customer service skills.

Qualifications

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 0–2 years.
• Skills: Proficient in the English language.
• Skills: Strong customer service skills.
• Skills: Excellent problem-solving abilities.
• Qualities: Team player with a positive attitude.

Responsibilities

• Assist customers with inquiries related to telecommunications services.
• Provide excellent customer service and support through various communication channels.
• Resolve customer issues by applying effective problem-solving skills.
• Work collaboratively with team members to achieve departmental goals.
• Keep accurate records of customer interactions and transactions.

Skills

English proficiency

Customer service

Problem solving

Education

High School diploma or equivalent

0–2 years experience

Job description

Description

• Assist customers with inquiries related to telecommunications services.
• Provide excellent customer service and support through various communication channels.
• Resolve customer issues by applying effective problem-solving skills.
• Work collaboratively with team members to achieve departmental goals.
• Keep accurate records of customer interactions and transactions.

Requirements

• Educational Qualifications:High School diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Proficient in the English language
• Skills and Competencies:Strong customer service skills
• Skills and Competencies:Excellent problem-solving abilities
• Qualities and Traits:Team player with a positive attitude