Telecom Knowledge Base Editor & Content Specialist

International Business Machines Corporation; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

IBM Consulting in the Philippines is seeking a content specialist to own the end-to-end knowledge base lifecycle. You will draft, edit, and publish telecom-focused articles, partner with subject matter experts, training, and operations teams, and ensure content accuracy and consistency.

You will champion quality, maintain templates and version control, and monitor usage data to drive improvements, contributing to an improved knowledge experience for employees and customers alike.

Qualifications

• Strong writing, editing, and grammar skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple content streams simultaneously.
• Proficient in Word, PowerPoint, and Excel.
• Experience with knowledge-base publishing or content management tools.

Responsibilities

• Manage end-to-end content creation, editing, publishing, and maintenance process for the telecom knowledge base.
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities.
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides.
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style.
• Monitor usage data to recommend content improvements.
• Maintain content quality standards, templates, and version control.
• Manage the backlog of content requests and ensure timely completion.
• Participate in production meetings and development sprints.
• Support continuous improvement initiatives related to content optimization and user experience.

Skills

Writing skills

Editing

Time management

Interpersonal skills

Organizational skills

Attention to detail

Communication

Content management

Education

Bachelor's Degree

Two years of college or equivalent experience

Tools

Content management systems

Job description

IBM Consulting in the Philippines is seeking a content specialist to own the end-to-end knowledge base lifecycle. You will draft, edit, and publish telecom-focused articles, partner with subject matter experts, training, and operations teams, and ensure content accuracy and consistency.

You will champion quality, maintain templates and version control, and monitor usage data to drive improvements, contributing to an improved knowledge experience for employees and customers alike.