Knowledge Base Authors

IBM; Quezon City; On-site; PHP 400,000 - 700,000; Full time

Job summary

IBM Consulting in the Philippines is seeking a content specialist to own the end-to-end knowledge base lifecycle. You will draft, edit, and publish telecom-focused articles, partner with subject matter experts, training, and operations teams, and ensure content accuracy and consistency.

You will champion quality, maintain templates and version control, and monitor usage data to drive improvements, contributing to an improved knowledge experience for employees and customers alike.

Qualifications

• Strong writing, editing, and grammar skills.
• Excellent organizational and time management abilities.
• Ability to manage multiple content streams simultaneously.
• Proficient in Word, PowerPoint, and Excel.
• Experience with knowledge-base publishing or content management tools.

Responsibilities

• Manage end-to-end content creation, editing, publishing, and maintenance process for the telecom knowledge base.
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities.
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides.
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style.
• Monitor usage data to recommend content improvements.
• Maintain content quality standards, templates, and version control.
• Manage the backlog of content requests and ensure timely completion.
• Participate in production meetings and development sprints.
• Support continuous improvement initiatives related to content optimization and user experience.

Skills

Writing skills

Editing

Time management

Interpersonal skills

Organizational skills

Attention to detail

Communication

Content management

Education

Bachelor's Degree

Two years of college or equivalent experience

Tools

Content management systems

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

Key Job Elements Include:

• Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style
• Monitor usage data to recommend content improvements
• Maintain content quality standards, templates, and version control
• Manage the backlog of content requests and ensure timely completion
• Participate in production meetings and development sprints
• Support continuous improvement initiatives related to content optimization and user experience

Preferred Education

Bachelor's Degree

Required Technical And Professional Expertise

• Excellent writing, editing, grammar, and language skills
• Strong organizational and time management abilities
• Effective interpersonal and collaboration skills
• Ability to manage multiple content streams simultaneously
• Expert PC skills (Word, PowerPoint, Excel)
• Strong attention to detail and commitment to quality
• Ability to interact effectively with employees at all organizational levels

Required

• Two years of college or equivalent experience in writing, communications, or technical training

Preferred Behaviors

• Focused, enthusiastic, and flexible
• Creative thinker with ability to simplify complex information
• Ability to work independently or within a team
• Comfortable working under deadline pressure and shifting priorities

Preferred Experience

• Telecom or contact center content development experience
• Experience with knowledge‑base publishing systems or content management tools

Preferred

• BA/BS degree in Technical Writing, Communications, Business, or a related field