NOC Team Lead: Network Operations & Incident Management

Manpower, Inc.; Metro Manila; On-site; PHP 446,000 - 714,000; Full time

Benefits offered by this job

HMO from Day 1

Life Insurance from Day 1

5 Service Incentive Leaves (SIL)

GMBS

Job summary

Manpower, Inc. is seeking experienced Dispatcher Shift Leaders in the Philippines to support network monitoring, incident management, and service delivery for a multinational technology partner.

The role involves onsite work in BGC, Taguig City with rotating night shifts and weekend coverage. The ideal candidate has 3–5 years in a telecom NOC or network monitoring environment, plus 1–2 years in a supervisory role.

Qualifications

• Four-year college graduate.

Responsibilities

• Monitor network alarms, acknowledge incidents, manage trouble tickets, and coordinate incident resolution from detection to closure.
• Coordinate with NOC Manager, project teams, vendors, regional teams, and customers regarding network status and incident updates.
• Lead shift handover meetings; manage team schedules, attendance, shift rosters, and coverage.
• Ensure compliance with Change Management, BCM, and DRP procedures.
• Prepare and distribute operational notifications, incident reports, service updates, and network performance reports.
• Maintain clear communication with stakeholders regarding network performance and interruptions.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Education

Bachelor's degree

Tools

ITIL knowledge

Job description

Manpower, Inc. is seeking experienced Dispatcher Shift Leaders in the Philippines to support network monitoring, incident management, and service delivery for a multinational technology partner.

The role involves onsite work in BGC, Taguig City with rotating night shifts and weekend coverage. The ideal candidate has 3–5 years in a telecom NOC or network monitoring environment, plus 1–2 years in a supervisory role.