Incident Management Support

Sterling Global Call Center Inc.; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

A telecommunications firm in Pasig is looking for an experienced Incident Management Support professional. The role involves monitoring and resolving network incidents, collaborating closely with various teams, and ensuring timely communication with stakeholders. Candidates should have at least 3 years of experience in the field, a solid understanding of telecom networks, and be proficient in using network monitoring tools and Microsoft Office. This full-time position requires the ability to work under pressure and manage multiple incidents efficiently.

Qualifications

• At least 3 years of experience in Incident Management within the telecommunications industry.
• Strong understanding of telecom networks (Transmission, Transport, Wireless, and IP systems).
• Experience using ticketing or case management systems.

Responsibilities

• Monitor and manage network incidents.
• Perform incident triage, escalation, and coordination.
• Provide timely updates to stakeholders.

Skills

Incident Management

Telecommunication Networks

Network Monitoring Tools

Microsoft Office

Communication Skills

Education

Bachelor's degree

Tools

SolarWinds

Nagios

Zabbix

Netcool

PRTG

Microsoft Teams

Job description

On-site - Pasig 3-5 Yrs Exp Bachelor Full-time

Job Description

Job Overview

We are looking for an experienced Incident Management Support professional to assist in monitoring, managing, and resolving network incidents within a telecommunications environment.

Qualifications

• At least 3 years of experience in Incident Management within the telecommunications industry
• Strong understanding of telecom networks (Transmission, Transport, Wireless, and IP systems)
• Experience using Network Monitoring Tools such as: SolarWinds, Nagios, Zabbix, Netcool, PRTG.
• Experience using ticketing or case management systems
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, Visio) and Microsoft Teams
• Strong communication and interpersonal skills
• Able to work under pressure and manage multiple incidents
• Willing to work rotational shifts (including nights, weekends, and holidays)

Key Responsibilities

• Monitor and manage network incidents
• Perform incident triage, escalation, and coordination
• Provide timely updates to stakeholders
• Work closely with NOC, SOC, and Field Operations teams
• Ensure incidents are resolved within agreed SLAs
• Maintain accurate documentation and reporting

Recruiter Sterling Global Call Center Inc.