Telecom Customer Acceptance Lead

Ericsson; Philippines; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Ericsson is seeking a Customer Project Manager – Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects. You will work with customers, project teams, delivery units, and partners to ensure acceptance criteria are defined, testing is completed, defects resolved, and deliverables are formally accepted on time.

The ideal candidate combines strong project-management discipline with customer-facing communication skills, technical understanding, and the

Qualifications

• Bachelor's degree in engineering, information technology, business, project management, or related field.
• 10+ years of experience in project management, customer delivery, service implementation, testing, commissioning, or acceptance management in telecom or related tech.
• Proven experience coordinating customer acceptance, UAT, site acceptance testing, or operational handover.
• Strong understanding of project lifecycle management, quality processes, risk management, and change control.
• Experience working with cross-functional, multicultural, and geographically distributed teams.

Responsibilities

• Own the end-to-end customer acceptance process from planning to final sign-off.
• Define and maintain acceptance plans, milestones, criteria, test scenarios, and approval workflows.
• Coordinate acceptance testing, readiness reviews, issue resolution, and re-testing with customers and internal teams.
• Act as primary contact for acceptance-related matters, providing status updates and managing expectations.
• Track deliverables, dependencies, risks, actions, defects, and customer requirements.
• Facilitate governance meetings, test reviews, and escalation forums as needed.
• Collaborate with project managers, solution architects, engineers, and partners.
• Ensure acceptance evidence and documentation meet contractual, quality, security, and operational requirements.
• Drive timely closure of issues and obtain formal customer approval or signed exceptions.
• Support lessons learned, process improvements, and transition to operations or managed services.
• Maintain accurate project records and reporting per Ericsson governance standards.

Skills

Project management

Customer facing

Stakeholder management

Cross-functional teams

Test coordination

Education

Bachelor's degree

Tools

Jira

Job description

Ericsson is seeking a Customer Project Manager – Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects. You will work with customers, project teams, delivery units, and partners to ensure acceptance criteria are defined, testing is completed, defects resolved, and deliverables are formally accepted on time.

The ideal candidate combines strong project-management discipline with customer-facing communication skills, technical understanding, and the