Customer Project Manager

Ericsson; Northern Mindanao; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Ericsson Philippines is seeking a Senior Customer Project Manager to lead end-to-end hardware integration into customer networks. You will manage complex delivery programs, align contractual commitments with delivery, and ensure governance, security, and E+OHS compliance.

You will own FAS activities, manage executive-level updates, and drive continuous improvement across cross-functional teams in a global setting.

Qualifications

• Bachelor’s or master’s degree in business, engineering, telecommunications, information technology, or a related field.”
• Significant experience managing complex customer projects, preferably within telecommunications, technology, or network infrastructure.
• Proven experience leading hardware introduction, integration, rollout, or transformation programs.
• Strong understanding of project governance, service delivery, commercial commitments, and project finance.
• Demonstrated ability to manage senior stakeholders, negotiate outcomes, and resolve complex issues.
• Strong customer focus with a consultative approach and sound business judgment.
• Experience with project management methodologies, tools, risk management, and change control.
• Excellent written and verbal communication skills, including executive-level reporting.
• Ability to lead diverse, cross-functional teams in a global environment.

Responsibilities

• Lead end-to-end customer projects from pre-sales CFR activities through delivery, acceptance, and closure.
• Translate contract commitments into clear delivery plans, milestones, responsibilities, and success criteria.
• Develop, secure approval for, and execute comprehensive project plans.
• Lead the introduction and integration of new hardware with customer networks, processes, and systems.
• Own FAS activities and ensure accurate, timely, and compliant fulfillment.
• Manage customer expectations through clear communication, governance, and regular executive-level updates.
• Build trusted relationships with customers, partners, and internal stakeholders.
• Identify and resolve delivery issues, dependencies, risks, and conflicts proactively.
• Govern project financials and drive performance against target Unadjusted Margin.
• Control scope, schedule, quality, costs, and change throughout the project lifecycle.
• Ensure compliance with Ericsson policies, customer requirements, legal and financial guidelines, data security and privacy standards, and E+OHS requirements.
• Maintain accurate project documentation, including status reports, decisions, meeting records, risks, actions, and configurations.
• Ensure reliable project data and reporting to support timely decision-making.
• Drive continuous improvement, automation, and standardized delivery practices.

Skills

Project governance

Stakeholder management

Financial management

Risk management

Change control

Executive reporting

Cross-functional leadership

Data-driven decision making

Process improvement

Education

Bachelor’s/Master’s degree or equivalent experience

Tools

Microsoft Office

PM tools (Primavera/MS Project)

Job description

About The Opportunity

We are looking for a Senior Customer Project Manager to lead the end-to-end introduction and integration of new hardware into customer networks. You will manage complex delivery programs, coordinate cross-functional teams, and ensure successful outcomes across scope, schedule, quality, customer satisfaction, and financial performance. You will also own Fulfillment Assignment Specifications (FAS), ensure alignment between contractual commitments and delivery, and uphold Ericsson’s governance, compliance, security, privacy, legal, financial, and Environmental and Occupational Health and Safety (E+OHS) requirements.

What You Will Do

• Lead end-to-end customer projects from pre-sales CFR activities through delivery, acceptance, and closure.
• Translate contract commitments into clear delivery plans, milestones, responsibilities, and success criteria.
• Develop, secure approval for, and execute comprehensive project plans.
• Lead the introduction and integration of new hardware with customer networks, processes, and systems.
• Own FAS activities and ensure accurate, timely, and compliant fulfillment.
• Manage customer expectations through clear communication, governance, and regular executive-level updates.
• Build trusted relationships with customers, partners, and internal stakeholders.
• Identify and resolve delivery issues, dependencies, risks, and conflicts proactively.
• Govern project financials and drive performance against target Unadjusted Margin.
• Control scope, schedule, quality, costs, and change throughout the project lifecycle.
• Ensure compliance with Ericsson policies, customer requirements, legal and financial guidelines, data security and privacy standards, and E+OHS requirements.
• Maintain accurate project documentation, including status reports, decisions, meeting records, risks, actions, and configurations.
• Ensure reliable project data and reporting to support timely decision-making.
• Drive continuous improvement, automation, and standardized delivery practices.

What You Will Bring

• Bachelor’s or master’s degree in business, engineering, telecommunications, information technology, or a related field; equivalent experience may be considered.
• Significant experience managing complex customer projects, preferably within telecommunications, technology, or network infrastructure.
• Proven experience leading hardware introduction, integration, rollout, or transformation programs.
• Strong understanding of project governance, service delivery, commercial commitments, and project finance.
• Demonstrated ability to manage senior stakeholders, negotiate outcomes, and resolve complex issues.
• Strong customer focus with a consultative approach and sound business judgment.
• Experience with project management methodologies, tools, risk management, and change control.
• Excellent written and verbal communication skills, including executive-level reporting.
• Ability to lead diverse, cross-functional teams in a global environment.

Core Competencies

• Customer and stakeholder management
• Project leadership and delivery governance
• Financial, contract, and margin management
• Risk, issue, change, and conflict management
• Negotiation and problem-solving
• Service delivery and customer insight
• Process improvement, automation, and data-driven reporting

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

Philippines (PH) || Cagayan De Oro