Customer Project Manger - Acceptance

Ericsson Telecommunications Inc.; Pateros; On-site; PHP 900,000 - 1,600,000; Full time

Job summary

Ericsson Telecommunications Inc. is seeking a Customer Project Manager – Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects in the Philippines.

You will ensure acceptance criteria are defined, testing is completed, defects resolved, and deliverables are formally accepted on time. The role requires strong project-management discipline, clear customer-facing communication, and the ability to drive closure with multiple stakeholders, partners, and

Responsibilities

• Own the end-to-end customer acceptance process, from planning and readiness assessment through final sign-off and handover.
• Define and maintain acceptance plans, milestones, criteria, test scenarios, documentation requirements, and approval workflows.
• Coordinate acceptance testing, site or solution readiness reviews, issue resolution, and re-testing with customers and internal delivery teams.
• Act as the primary point of contact for acceptance-related matters, providing clear status updates and managing expectations.
• Track acceptance deliverables, dependencies, risks, actions, defects, and outstanding customer requirements.
• Facilitate governance meetings, working sessions, test reviews, and escalation forums as needed.
• Collaborate with project managers, solution architects, engineers, service delivery teams, commercial stakeholders, and external partners.
• Ensure acceptance evidence and documentation meet contractual, quality, security, and operational requirements.
• Drive timely closure of open issues and obtain formal customer approval, sign-off, or agreed exception documentation.
• Support lessons learned, process improvements, and transition to operations or managed services.
• Maintain accurate project records and reporting in accordance with Ericsson ways of working and applicable governance standards.

Job description

We are looking for a Customer Project Manager – Acceptance to lead and coordinate customer acceptance activities across telecom delivery projects. In this role, you will work with customers, project teams, delivery units, and partners to ensure that acceptance criteria are clearly defined, testing is completed, defects are resolved, and project deliverables are formally accepted on time.

The ideal candidate combines strong project-management discipline with customer-facing communication skills, technical understanding, and the ability to drive closure across multiple stakeholders.

Key responsibilities

• Own the end-to-end customer acceptance process, from planning and readiness assessment through final sign-off and handover.
• Define and maintain acceptance plans, milestones, criteria, test scenarios, documentation requirements, and approval workflows.
• Coordinate acceptance testing, site or solution readiness reviews, issue resolution, and re-testing with customers and internal delivery teams.
• Act as the primary point of contact for acceptance-related matters, providing clear status updates and managing expectations.
• Track acceptance deliverables, dependencies, risks, actions, defects, and outstanding customer requirements.
• Facilitate governance meetings, working sessions, test reviews, and escalation forums as needed.
• Collaborate with project managers, solution architects, engineers, service delivery teams, commercial stakeholders, and external partners.
• Ensure acceptance evidence and documentation meet contractual, quality, security, and operational requirements.
• Drive timely closure of open issues and obtain formal customer approval, sign-off, or agreed exception documentation.
• Support lessons learned, process improvements, and transition to operations or managed services.
• Maintain accurate project records and reporting in accordance with Ericsson ways of working and applicable governance standards.