Telco Service Delivery Specialist - Change & Compliance

weSource Management Consultancy Firm; Taguig; On-site; PHP 507,780 - 608,220; Full time

Job summary

A leading consultancy firm in the Philippines is urgently hiring a Service Delivery Specialist to manage complex change activities on deployed network solutions. The ideal candidate should have 2-3 years of experience in the Telco industry, demonstrating strong skills in change and time management, customer service, and attention to detail. This onsite position operates on a day shift, ensuring compliance with IPND regulations and facilitating coordination among customers and vendors.

Qualifications

• 2–3 years in a similar role, ideally within the Telco industry.
• In-depth understanding of Telco Fixed (data & voice) products.
• Proficient working knowledge of IPND compliance requirements.

Responsibilities

• Manage end-to-end service orders with meticulous attention to detail.
• Ensure compliance with IPND regulations for all orders.
• Act as the central point of contact for updates and communications.
• Promptly handle rejects/exceptions and contribute to process improvements.

Skills

Excellent Change Management

Time Management

Strong communication

Customer service

Ability to work with high autonomy

Attention to detail

Tools

Microsoft Office

Job description

A leading consultancy firm in the Philippines is urgently hiring a Service Delivery Specialist to manage complex change activities on deployed network solutions. The ideal candidate should have 2-3 years of experience in the Telco industry, demonstrating strong skills in change and time management, customer service, and attention to detail. This onsite position operates on a day shift, ensuring compliance with IPND regulations and facilitating coordination among customers and vendors.