Strategic Service Delivery Manager – Fixed & Mobile

weSource Management Consultancy Firm; Taguig; On-site; PHP 1,523,340 - 1,824,660; Full time

Benefits offered by this job

Competitive salary

Collaborative work environment

Job summary

A regional consultancy firm is seeking a Service Delivery Manager to oversee telecommunications services in Metro Manila. This role includes managing teams, ensuring timely service delivery, and enhancing customer satisfaction. The ideal candidate has over 5 years of experience in service delivery, strong leadership, and communication skills, along with a comprehensive understanding of network technologies. Competitive salary is offered, with an onsite day shift schedule.

Qualifications

• 5+ years in telecommunications service delivery, 3+ years in a managerial role.
• Comprehensive understanding of fixed and mobile network technologies.
• Proven ability to build and maintain strong relationships with stakeholders.

Responsibilities

• Lead and manage Service Delivery teams across Fixed and Mobile domains.
• Monitor team performance and address areas for improvement.
• Ensure timely resolution of escalations and customer issues.

Skills

Telecommunications service delivery

Leadership

Communication

Stakeholder management

Advanced Microsoft Office

Education

Bachelor's degree or equivalent

Tools

Service/order management platforms

Job description

A regional consultancy firm is seeking a Service Delivery Manager to oversee telecommunications services in Metro Manila. This role includes managing teams, ensuring timely service delivery, and enhancing customer satisfaction. The ideal candidate has over 5 years of experience in service delivery, strong leadership, and communication skills, along with a comprehensive understanding of network technologies. Competitive salary is offered, with an onsite day shift schedule.