Telco Process Improvement Manager — Lean Six Sigma Lead

MicroSourcing; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time-off with cash conversion

Performance bonuses

Career growth

Inclusive culture

Job summary

MicroSourcing, based in the Philippines, seeks a Process Improvement Manager to drive Lean Six Sigma-based improvements for a B2B AU Telco client. The role is onsite in BGC, Taguig with dayshift hours, contributing to an expansive customer experience and financial performance agenda.

You will lead cross-functional projects, perform data-driven analyses, and deliver end-to-end change initiatives while collaborating with senior leadership and frontline teams.

Qualifications

• 4–5 years of experience as a Strategy Analyst/Manager, or 5–6 years as a Business/Financial Analyst/Manager.
• Lean Six Sigma Black Belt (or Green Belt) certification.
• Proven track record delivering complex change projects that improve CX and finance benefits.
• Strong analytical and financial modelling skills; end-to-end process management.
• Undergraduate degree in Finance, Economics, IT, Accounting, Business, or Engineering.

Responsibilities

• Identify key areas for process simplification and standardization to improve customer and employee experience (EX).
• Lead complex, cross-functional projects using Lean Six Sigma, Agile, and Human-Centered Design to develop strategic improvement solutions.
• Perform deep-dive data analysis and process mining to evaluate operational performance and build robust financial models.
• Drive the approval, implementation, and end-to-end execution of change initiatives outside your direct sphere of management control.
• Collaborate with frontline teams, vendors, and senior leadership to align process redesign opportunities with the business unit's strategic goals.
• Provide expert advice on product and process design while managing the overall problem-solving framework to achieve realistic commercial benefits.
• Structure and simplify complex analytical findings into clear, impactful presentations tailored effectively for Senior Executives.

Skills

Analytical thinking

Problem solving

Stakeholder management

Cross-functional collaboration

Education

Bachelor's degree in Finance, Economics, IT, Accounting, Business, or Engineering

Tools

MS Excel

MS Visio

Minitab

Power BI

Tableau

SQL

Job description

MicroSourcing, based in the Philippines, seeks a Process Improvement Manager to drive Lean Six Sigma-based improvements for a B2B AU Telco client. The role is onsite in BGC, Taguig with dayshift hours, contributing to an expansive customer experience and financial performance agenda.

You will lead cross-functional projects, perform data-driven analyses, and deliver end-to-end change initiatives while collaborating with senior leadership and frontline teams.