Telco Care Pro — On-site Billing & Tech Support

Teleperformance; Mandaluyong; On-site; PHP 284,000 - 341,000; Full time

Benefits offered by this job

Salary package up to ₱28,000

HMO healthcare coverage upon regulariz

Paid comprehensive training

TP Perks Program discounts

Job summary

Teleperformance invites you to join our team of Customer Experts delivering world-class customer care, technical support, and digital solutions for leading global brands. You will assist telco customers with account management, service plans, network inquiries, and technical concerns.

Willingness to work on-site at TP EDSA, Greenfield District, Mandaluyong City on shifting schedules is required, with paid comprehensive training and access to the TP Perks program.

Qualifications

• At least 1 year of Customer Care / BPO experience in a Telco account.
• At least High School Graduate (Old Curriculum) or Senior High School Graduate.
• Good verbal and written communication skills.
• Willing to work on-site at TP EDSA, Greenfield District, Mandaluyong City on shifting schedules.

Responsibilities

• Assist telco customers with account management, service plans, network inquiries, and technical concerns.
• Address billing inquiries, payment processing, service upgrades, and plan modifications.
• Deliver accurate, empathetic solutions while maintaining quality service standards on every contact.

Skills

Customer service

Communication skills

Empathy

Education

High School Diploma

Job description

Teleperformance invites you to join our team of Customer Experts delivering world-class customer care, technical support, and digital solutions for leading global brands. You will assist telco customers with account management, service plans, network inquiries, and technical concerns.

Willingness to work on-site at TP EDSA, Greenfield District, Mandaluyong City on shifting schedules is required, with paid comprehensive training and access to the TP Perks program.