On-site Telco Support Specialist — Growth & Bonuses

Teleperformance; Makati; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

HMO

Career growth opportunities

Fun and inclusive work environment

Retention bonus

Sign-on bonus

Job summary

Teleperformance Philippines is now TP! Join our team of passionate customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands. This role assists customers with billing, accounts, plans, and service concerns on site in Makati.

Responsibilities include troubleshooting issues, resolving complaints, explaining products and promotions, and processing account changes while aiming to meet service, quality, and productivity goals.

Qualifications

• Graduate of at least High School or Senior High School.
• At least 3 months of call center experience, preferably telco.
• Amenable to work on site.

Responsibilities

• Assist customers with billing, accounts, plans and service concerns.
• Provide troubleshooting and effective solutions to customer issues.
• Handle complaints professionally and maintain customer satisfaction.
• Explain products, services, promotions and account options.
• Process account changes accurately and maintain customer records.
• Meet customer service, quality and productivity goals.

Skills

Customer service

Call center experience

Education

High School diploma

Job description

Teleperformance Philippines is now TP! Join our team of passionate customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands. This role assists customers with billing, accounts, plans, and service concerns on site in Makati.

Responsibilities include troubleshooting issues, resolving complaints, explaining products and promotions, and processing account changes while aiming to meet service, quality, and productivity goals.