Retail Care Specialist — On-site, Training & Benefits

Teleperformance; Mandaluyong; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

Salary package up to ₱18,000

Sign-on bonus

HMO coverage

Paid training

Perks program discounts

Job summary

Teleperformance is now TP! Teleperformance EDSA, Greenfield District, Mandaluyong City is looking for a Customer Expert to join our on-site team.

You will assist retail customers with product inquiries, order placement, tracking, and delivery updates, delivering empathetic, accurate solutions on every contact. The role requires at least 6 months in customer service or BPO, strong verbal and written communication, and readiness to work shifting schedules.

Qualifications

• At least 6 months of CS/BPO experience.
• High School Graduate level education.
• Good verbal and written communication skills.
• Willing to work on-site at TP EDSA, Mandaluyong on shifting schedules.

Responsibilities

• Assist retail customers with product inquiries, order placement, tracking, and delivery updates.
• Address billing concerns, returns, exchanges, and general customer account requests.
• Deliver accurate, empathetic solutions while maintaining quality service standards on every contact.

Skills

Verbal communication

Written communication

Customer service

Education

High school graduate

Job description

Teleperformance is now TP! Teleperformance EDSA, Greenfield District, Mandaluyong City is looking for a Customer Expert to join our on-site team.

You will assist retail customers with product inquiries, order placement, tracking, and delivery updates, delivering empathetic, accurate solutions on every contact. The role requires at least 6 months in customer service or BPO, strong verbal and written communication, and readiness to work shifting schedules.