Telco B2B Voice Collections Specialist - Customer Care

Support Services Group

Mandaluyong

On-site

PHP 240,000 - 360,000

Full time

14 days+

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Job summary

Support Services Group in Manila is seeking a personable Call Center Representative to be the primary link between the company and clients, handling inbound and outbound calls, following scripts, and delivering top-notch assistance.

No prior call center experience required; fresh graduates are welcome. You will work in a fast-paced environment onsite, with training provided to develop strong customer service skills and product knowledge.

Qualifications

Senior High School Graduate required.
Good communication skills in English.
Basic computer navigation and typing skills.
Willing to learn and receive training.
Positive attitude and strong customer service orientation.
Ability to follow instructions and company procedures.
Comfortable working in a fast-paced environment.
Willing to work onsite and/or on a shifting schedule, if required.
No prior call center experience required; fresh graduates welcome.

Responsibilities

Handle inbound and outbound client calls in a timely manner.
Follow company’s call center scripts.
Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
Work with the client to verify or clarify information.
Diffuse angry or upset clients as needed.
Build relationships with customers based on trust and reliability.
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
Make sales or recommend additional services and products to customers.
Attend all necessary training as needed.