TechOps Engineer II: Cloud Systems & Azure Expert

Pax8 Global; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Office in Makati

Competitive compensation

Job summary

Pax8 is seeking a Technology Operations Engineer II to join our Global Technology Operations team in Makati. You will resolve advanced incidents, mentor Level 1 engineers, and own incident lifecycles from triage to resolution.

You will administer AzureAD/Entra ID, Intune, and Microsoft 365, perform health checks, and contribute to automation and process improvements on a rotating schedule across regions. This is a hands-on, on-site role in Manila.

Qualifications

• 3–5+ years in IT support or similar technical role.
• Strong troubleshooting across devices, applications, and cloud services.
• Experience with AzureAD/Entra ID, Intune and M365.
• Ability to mentor Level 1 engineers and improve processes.

Responsibilities

• Resolve Advanced Technical Issues: diagnose and resolve complex incidents involving hardware, software, enterprise apps, network connectivity, and cloud services.
• Serve as the primary escalation point for Level 1 engineers.
• Take full ownership of incidents—driving them from initial triage through to resolution.
• Support Platform & Systems Administration: support configuration and administration of AzureAD/Entra ID, Intune, Microsoft 365, and related enterprise platforms.
• Drive Process & Service Improvements: plan, test, and implement standard changes within approved change management frameworks.

Skills

Incident management

Mentoring Level 1 engineers

AzureAD/Entra ID

Microsoft 365

Communication

Education

MS‑100 / MS‑101 – Microsoft 365 Certified: Enterprise Administrator

AZ‑104 – Azure Administrator

AWS Solutions Architect – Associate

Tools

AzureAD/Entra ID

Intune

Microsoft 365

SharePoint

Job description

Pax8 is seeking a Technology Operations Engineer II to join our Global Technology Operations team in Makati. You will resolve advanced incidents, mentor Level 1 engineers, and own incident lifecycles from triage to resolution.

You will administer AzureAD/Entra ID, Intune, and Microsoft 365, perform health checks, and contribute to automation and process improvements on a rotating schedule across regions. This is a hands-on, on-site role in Manila.