Technology Support Engineer

Accenture; Hinoba-an; On-site; PHP 360,000 - 600,000; Full time

Job summary

Accenture in the Philippines is seeking a Technology Support Engineer to address incidents and problems across multiple business system components to maintain operational stability.

This role involves creating and implementing RFCs, updating knowledge base articles, and collaborating with vendors and internal teams to analyze and resolve issues, ensuring continuous business continuity and clear communication.

Qualifications

• Must have at least 2 years of experience in Workplace Technology Solutions.
• Experience in incident/problem management and RFC implementation.
• Strong documentation and knowledge-base update skills.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in monitoring system performance and identifying potential areas for improvement.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Skills

Workplace Technology Solutions

Education

15 years full time education

Job description

Project Role

Technology Support Engineer

Project Role Description

Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills

Workplace Technology Solutions

Good to have skills

NA

Minimum experience

Minimum 2 year(s) of experience is required

Educational Qualification

15 years full time education

Summary

As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and continuously updating documentation to enhance troubleshooting processes. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring timely analysis and resolution of technical issues. This position requires a proactive approach to maintaining system reliability and supporting business continuity through effective communication and problem-solving.

Roles & Responsibilities

• Expected to perform independently and become an SME.


• Required active participation/contribution in team discussions.


• Contribute in providing solutions to work related problems.


• Assist in monitoring system performance and identifying potential areas for improvement.


• Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Workplace Technology Solutions.


• Strong problem-solving abilities to diagnose and resolve technical issues efficiently.


• Experience in managing and implementing Requests for Change to minimize operational disruptions.


• Ability to collaborate effectively with vendors and internal teams to facilitate issue resolution.


• Familiarity with maintaining and updating knowledge base articles to support troubleshooting efforts.


• Good communication skills to clearly document incidents and interact with diverse stakeholders.

Additional Information

• The candidate should have minimum 2 years of experience in Workplace Technology Solutions.


• This position is based at our BDC7C - SEZ location.


• A 15 years full time education is required.


• 15 years full time education

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