Application Support Engineer

Accenture; Hinoba-an; On-site; PHP 300,000 - 540,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer to act as a software detective, investigating and resolving issues across critical business systems. You will monitor, analyze, and coordinate solutions with cross-functional teams to maintain system reliability and performance.

The role demands strong EPBCS expertise, a proactive mindset, and clear communication with stakeholders. This on-site position offers the chance to impact core processes and deliver timely fixes in a

Qualifications

• Must have Oracle Planning and Budgeting (EPBCS).
• Minimum 3 years of experience.
• 15 years full time education.

Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing and support future problem resolution.
• Assist in the implementation of system updates and improvements to optimize performance.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Skills

Oracle Planning and Budgeting (EPBCS)

Education

15 years full time education

Job description

Project Role:

Application Support Engineer

Project Role Description:

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills:

Oracle Planning and Budgeting (EPBCS)

Good to have skills:

NA

Minimum 3 year(s) of experience is required

Educational Qualification:

15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing and support future problem resolution.
• Assist in the implementation of system updates and improvements to optimize performance.
• Support junior team members by sharing knowledge and providing guidance when necessary.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Planning and Budgeting (EPBCS).
• Strong analytical and problem-solving abilities related to enterprise planning and budgeting systems.
• Experience in diagnosing and resolving software issues within complex business environments.
• Familiarity with system monitoring tools and techniques to ensure application stability.
• Ability to communicate technical information clearly and effectively to diverse stakeholders.
• Knowledge of business process workflows and their integration with planning and budgeting software.

Additional Information:

• The candidate should have minimum 3 years of experience in Oracle Planning and Budgeting (EPBCS).
• This position is based at our HDC3C - SEZ location.
• A 15 years full time education is required.

15 years full time education

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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