RRN00015970 - Infra Tech Support Practitioner

Accenture; Hinoba-an; On-site; PHP 300,000 - 540,000; Full time

Job summary

Accenture in Hinoba-an, Negros Occidental, Philippines, is seeking a Service Desk professional to support production systems, drive incident and outage resolution, and maintain clear communication throughout the recovery process.

In this role you will develop expertise in Service Desk Management, collaborate with teams to solve challenges, and help safeguard operations through disaster recovery planning and data retention practices, contributing to a positive impact on customer experience.

Qualifications

• Bachelor's Degree in a relevant field is required.
• Intermediate proficiency in Service Desk Management is required.
• Experience in related skills is advantageous.

Skills

Service Desk Management

Customer Service

Time Management

Analytical Thinking

Conflict Resolution

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive impact and growing your skills in an encouraging setting.Ensure production systems are available and operating according to defined service level agreements.Drive incident and outage resolution and maintain clear communication throughout the process.Facilitate the restoration of service to the production environment efficiently and effectively.Establish and maintain disaster recovery procedures to safeguard critical operations.Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Intermediate proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in conflict resolution.
• Intermediate proficiency in customer service.
• Advanced proficiency in communication skills.
• Intermediate proficiency in time management.
• Beginner proficiency in analytical thinking.

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