Technology & Operations Assistant – Entry Level.

Firstlead Inc.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Firstlead Inc. in Manila area is seeking an entry-level IT support and operations assistant. The role welcomes fresh graduates or candidates without IT degrees but with a strong interest in technology and a willingness to learn.

You'll help setup and maintain office tech, provide basic IT support, manage documents, and coordinate with departments on various tasks and data handling.

Qualifications

• Bachelor's degree or related field as listed.
• Fresh graduates welcome to apply.
• Interest in technology and willingness to learn new systems.
• Basic computer and digital tools knowledge.
• Strong problem-solving and analytical skills.
• Good communication and ability to work with multiple departments.

Responsibilities

• Assist in setup, monitoring, and maintenance of computers and office tech.
• Provide basic IT assistance for common issues (software, printers, internet).
• Troubleshoot basic problems and escalate complex issues as needed.
• Maintain records of hardware, software, and IT assets.
• Organize digital files, folders, and company systems.
• Learn and assist with various software and digital tools.
• Support management in improving technology-related processes.
• Prepare and maintain documents, reports, and records.
• Assist with data entry, data checking, and basic data analysis.
• Coordinate with departments on assigned tasks and requirements.

Skills

Basic computer skills

Analytical thinking

Detail-oriented

Effective communication

Willingness to learn

Education

Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Business Administration, Office Administration, or related field

Tools

Microsoft Office

Google Workspace

Spreadsheets

Job description

About the role

This is an entry‑level position suitable for fresh graduates and candidates who may not have an IT degree but have a genuine interest in technology and are comfortable learning new systems and applications. The role is not limited to IT‑related tasks. The successful candidate will also provide support in administrative, documentation, coordination, data management, and other operational activities as needed.

Key responsibilities

• Assist in the basic setup, monitoring, and maintenance of computers, applications, and other office technology
• Provide basic technical assistance to employees for common computer, software, printer, internet, and system‑related concerns
• Assist in troubleshooting basic technical issues and escalate more complex concerns when necessary
• Help maintain records of company hardware, software, accounts, and other IT‑related assets
• Assist in organizing and maintaining digital files, shared folders, and company systems
• Learn and assist in the use and implementation of various software, applications, and digital tools
• Support Management in improving and organizing technology‑related processes
• Prepare, organize, encode, and maintain documents, reports, and records
• Assist with data entry, data checking, and basic data analysis
• Coordinate with employees and different departments regarding assigned tasks and requirements

About you

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Business Administration, Office Administration, or any related field
• Fresh graduates welcome to apply
• Applicants without an IT‑related degree may be considered if they demonstrate strong interest and willingness to learn technology and computer‑related tasks
• Basic knowledge of computers, Microsoft Office/Google Workspace, spreadsheets, and other digital tools
• Good problem‑solving and analytical skills
• Strong attention to detail and willingness to learn
• Able to communicate effectively and work well with different departments
• Organized, reliable, and able to handle multiple tasks
• Willing to learn both technology‑related and administrative/operational functions