Technical Writer Intern – Platform Operations

Trax Technologies; Cebu City; On-site; PHP 167,400 - 223,200; Full time

Benefits offered by this job

Hands-on experience

Exposure to platform operations

Mentorship and collaboration

Job summary

A leading technology firm is seeking a detail-driven Technical Writer Intern in Cebu City. You will support the Platform Operations team by documenting workflows and enhancing internal documentation structures. Ideal candidates should pursue a Bachelor's degree, possess strong organizational skills, and be comfortable using documentation tools. This internship offers hands-on experience in a tech operations setting and mentorship from experienced professionals, helping you enhance your writing and technical skills.

Qualifications

• Strong organizational and written communication skills.
• High attention to detail and a methodical approach to structuring content.
• Ability to work independently and proactively in a technical environment.

Responsibilities

• Assist in documenting operational workflows, platform procedures, and runbooks.
• Audit and organize existing documentation, identifying outdated or duplicate content.
• Help standardize and structure knowledge articles using consistent templates.

Skills

Organizational skills

Written communication

Attention to detail

Proactivity

Education

Currently pursuing any Bachelor's degree

Tools

Notion

Confluence

SharePoint

Google Docs

Job description

About the Role

We’re looking for a detail-driven and organized Technical Writer Intern to support the Platform Operations team. In this role, you’ll help improve how knowledge is captured, structured, and shared by organizing internal documentation, refining runbooks, and building easy-to-navigate content libraries.

You'll work closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and up-to-date.

What You’ll Do

• Assist in documenting operational workflows, platform procedures, incident response guides, and runbooks
• Audit and organize existing documentation, identifying outdated or duplicate content
• Help standardize and structure knowledge articles using consistent templates, metadata, and categories
• Support the migration and cleanup of documentation across tools like Confluence, Notion, or SharePoint
• Collaborate with support and engineering teams to clarify technical content
• Improve searchability and discoverability of internal documentation resources

What We’re Looking For

Required:

• Strong organizational and written communication skills
• High attention to detail and a methodical approach to structuring content
• Ability to work independently and proactively in a technical environment
• Comfortable using or learning tools such as Notion, Confluence, SharePoint, Google Docs, or similar
• Currently pursuing any Bachelor’s degree
• A personal laptop is required to participate in this internship

Nice to Have:

• Interest in knowledge documentation and platform operations
• Previous experience working with documentation systems or knowledge bases
• Familiarity with concepts like SOPs, incident documentation, or support workflows

What You’ll Gain

• Hands-on experience documenting and organizing knowledge in a real-world tech operations setting
• Exposure to platform operations and how L1/L2 teams manage support at scale
• Mentorship and collaboration with engineers, support specialists, and operations leads