Technical Writer Intern - Platform Operations

Trax Technologies; Cebu City; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Hands-on experience in tech operations

Mentorship from engineers and support specialists

Job summary

A technology firm is seeking a detail-driven and organized Technical Writer Intern to enhance internal documentation and improve content accessibility. In this role, you will assist in documenting workflows, audit existing content, and collaborate closely with teams to structure knowledge effectively. The ideal candidate will possess strong organizational and communication skills and be currently pursuing a Bachelor's degree. This internship offers hands-on experience in tech operations and mentorship opportunities.

Qualifications

• Strong organizational and written communication skills.
• High attention to detail and a methodical approach to structuring content.
• Ability to work independently and proactively in a technical environment.
• Familiar with Notion, Confluence, SharePoint or similar tools.
• Currently pursuing a Bachelor's degree.
• A personal laptop is required to participate in this internship.

Responsibilities

• Assist in documenting operational workflows and procedures.
• Audit and organize existing documentation, identifying outdated content.
• Help standardize and structure knowledge articles using consistent templates.
• Support migration and cleanup of documentation across Confluence, Notion, or SharePoint.
• Collaborate with support and engineering teams to clarify technical content.
• Improve searchability and discoverability of internal documentation resources.

Skills

Organizational skills

Written communication skills

Attention to detail

Independent work

Familiar with documentation tools

Education

Bachelor's degree (currently pursuing)

Tools

Notion

Confluence

SharePoint

Google Docs

Job description

About the Role

We’re looking for a detail-driven and organized Technical Writer Intern to support the Platform Operations team. In this role, you’ll help improve how knowledge is captured, structured, and shared by organizing internal documentation, refining runbooks, and building easy-to-navigate content libraries.

You'll work closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and up-to-date.

What You’ll Do

• Assist in documenting operational workflows, platform procedures, incident response guides, and runbooks
• Audit and organize existing documentation, identifying outdated or duplicate content
• Help standardize and structure knowledge articles using consistent templates, metadata, and categories
• Support the migration and cleanup of documentation across tools like Confluence, Notion, or SharePoint
• Collaborate with support and engineering teams to clarify technical content
• Improve searchability and discoverability of internal documentation resources

What We’re Looking For

Required:

• Strong organizational and written communication skills
• High attention to detail and a methodical approach to structuring content
• Ability to work independently and proactively in a technical environment
• Comfortable using or learning tools such as Notion, Confluence, SharePoint, Google Docs, or similar
• Currently pursuing any Bachelor’s degree
• A personal laptop is required to participate in this internship

Nice to Have:

• Interest in knowledge documentation and platform operations
• Previous experience working with documentation systems or knowledge bases
• Familiarity with concepts like SOPs, incident documentation, or support workflows

What You’ll Gain

• Hands-on experience documenting and organizing knowledge in a real-world tech operations setting
• Exposure to platform operations and how L1/L2 teams manage support at scale
• Mentorship and collaboration with engineers, support specialists, and operations leads