Technical Writer Intern - Engineering Team

Trax Technologies; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Benefits offered by this job

Hands-on experience

Mentorship from engineers

Job summary

A technology company in Cebu City is seeking a Technical Writer Intern to assist the Engineering team in organizing and documenting internal knowledge. This role involves improving documentation processes while collaborating closely with engineering and support teams. Candidates should possess strong organizational skills, be detail-oriented, and be pursuing a Bachelor’s degree. Experience with documentation tools like Notion, Confluence, and Google Docs is a plus. This internship offers hands-on experience in tech operations.

Qualifications

• Strong organizational and written communication skills are essential.
• Detail-oriented and methodical approach to structuring content required.
• Ability to learn tools such as Notion and Confluence.

Responsibilities

• Document operational workflows and platform procedures.
• Audit and organize existing documentation for clarity.
• Support the migration and cleanup of documentation.

Skills

Strong organizational and written communication skills

Attention to detail

Ability to work independently

Familiarity with documentation tools

Education

Pursuing a Bachelor's degree

Tools

Notion

Confluence

SharePoint

Google Docs

Job description

About the Role

We’re looking for a detail-driven and organized Technical Writer Intern to support the Engineering team. In this role, you’ll help improve how knowledge is captured, structured, and shared by organizing internal documentation, refining runbooks, and building easy-to-navigate content libraries.

You’ll work closely with support engineers, platform teams, and operations leads to ensure our technical knowledge is consolidated, accessible, and up-to-date.

What You’ll Do

• Assist in documenting operational workflows, platform procedures, incident response guides, and runbooks
• Audit and organize existing documentation, identifying outdated or duplicate content
• Help standardize and structure knowledge articles using consistent templates, metadata, and categories
• Support the migration and cleanup of documentation across tools like Confluence, Notion, or SharePoint
• Collaborate with support and engineering teams to clarify technical content
• Improve searchability and discoverability of internal documentation resources

What We’re Looking For

Required:

• Strong organizational and written communication skills
• High attention to detail and a methodical approach to structuring content
• Ability to work independently and proactively in a technical environment
• Comfortable using or learning tools such as Notion, Confluence, SharePoint, Google Docs, or similar
• Currently pursuing any Bachelor’s degree
• A personal laptop is required to participate in this internship

Nice to Have:

• Interest in knowledge documentation and platform operations
• Previous experience working with documentation systems or knowledge bases
• Familiarity with concepts like SOPs, incident documentation, or support workflows

What You’ll Gain

• Hands-on experience documenting and organizing knowledge in a real-world tech operations setting
• Exposure to engineering team manage support at scale
• Mentorship and collaboration with engineers, support specialists, and operations leads