Technical Training Specialist: IT Skills & Growth

TGT Global; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health & Wellbeing

Rewards & Recognition

Growth & Perks

Vibrant City Location

Job summary

TGT GLOBAL is hiring a Training Specialist to deliver technical and professional skills training for offshore and onshore staff. You will design materials, coordinate with Operations and Clients, and ensure materials stay up-to-date and effective.

The role emphasizes facilitation, instructional design, and the ability to explain complex IT concepts clearly. A hybrid environment with shifting schedules may apply at multiple sites.

Qualifications

• At least 3 years of experience in corporate training and/or facilitation.
• Background in IT Service Delivery, Information Technology, or Customer Service is preferred.
• Strong ability to understand and explain technical concepts.
• Knowledge of Microsoft 365, Active Directory, and basic Networking is a plus.
• Excellent presentation, communication, interpersonal, and instructional design skills.

Responsibilities

• Deliver engaging technical and professional skills training for offshore and onshore staff through live, virtual, workshop, and on-demand formats.
• Design and develop training materials, job aids, instructional guides, videos, and onboarding resources.
• Maintain accurate and up-to-date training materials with proper version control.
• Partner with Training, Operations, and Clients to identify skills gaps and evolving training needs.
• Conduct training needs assessments and develop tailored learning interventions.
• Facilitate learning assessments and gather feedback to measure training effectiveness.
• Monitor post-training performance and work with managers to identify areas for improvement.
• Continuously improve training programs based on assessment results, feedback, and operational needs.
• Support a positive workplace culture and contribute to other Training Team initiatives as required.

Skills

3+ years experience

Corporate training

Facilitation

Technical concepts

MS 365 & AD

Tools

Loom

iorad

Job description

TGT GLOBAL is hiring a Training Specialist to deliver technical and professional skills training for offshore and onshore staff. You will design materials, coordinate with Operations and Clients, and ensure materials stay up-to-date and effective.

The role emphasizes facilitation, instructional design, and the ability to explain complex IT concepts clearly. A hybrid environment with shifting schedules may apply at multiple sites.